What Every Canvas User Should Know

How to check if Canvas is running normally; to get tech support and report Canvas problems; what happens if your class is cancelled; copyright applies to Canvas courses

How to check if Canvas is running normally

Visit status.instructure.com for up-to-the-minute news on Canvas' status. Instructure offers breaking news on Canvas, including outages and technical issues bulletins online there. You can also follow @canvassupport on Twitter for news. The Twitter feed is not intended to provide tech support with Canvas, however; use the Help link you see in the top right corner of the screen while logged into Canvas to request tech support directly from Instructure.

Get tech support and report Canvas problems

The best, easiest way for everyone to report problems and ask for technical support with Canvas is via the Help link in the global navigation menu along the left side of your screen.

Copyright applies to Canvas. Period.

There's no such thing as "10% of a work is OK"...and just because Canvas requires everyone to log in, doesn't mean it is OK to post copyrighted works. In general, aim to use copyright-free works or obtain the permission of the copyright holder in your Canvas course.

Faculty and their assistants should be aware of copyright and infringement and understand if they are infringing the rights of the copyright holder. If you post a copyrighted work or a part of a copyrighted work into Canvas, that's not OK simply because the system is password-protected. Fair use is a complex term and simply using something for a class doesn't mean copyright laws don't apply. CMC offers an online self-paced copyright training to help faculty better understand copyright and intellectual property laws and avoid some common pitfalls. Occasionally we offer live webinars on copyright issues too. For more details, see the training calendar at www.coloradomtn.edu/training

What happens to your Canvas course if your class is cancelled

If CMC cancels a class, the accompanying Canvas course is typically automatically frozen within about one day after the cancellation, and all students and all instructors - everyone!-- are removed from it. The course can no longer be used.